Annex to the Resolution

No. XXXVII/680/2012

The Kielce City Council
of 06-12-2012


Chapter 1.


Article 1.

  1. The order regulations determining the conditions of carriage of passengers and luggage by carriers performing regular passenger services in the public transport organised by the Municipality of Kielce.
  2. The terms used in these Regulations shall mean:
    1. Organiser — the Municipality of Kielce.
    2. Carrier – an entrepreneur authorised to conduct the business activity in the scope of passenger transport.
    3. Operator – an entrepreneur authorised to conduct business activity in the scope of passenger transport, who concluded with the organiser of the public transport the contract for the provision of public transport services in the bus communication line specified in the contract.
  3. The carrier and operator performing regular passenger transport services in the public transport should take action to facilitate travellers, particularly persons with reduced mobility and people with disabilities to use the means of transport.
  4. The means of transport which provide regular passenger services should be marked in a manner visible to the passenger and equipped with the overhead display showing the route name and number and the name of the carrier, organiser or operator.
  5. The carrier and operator or organiser is obliged to publicise the timetable of public transport means on all listed in the timetable bus stops and stations with the exception of the bus stops designed for exiting passengers.
  6. The timetable referred to in paragraph 5 may show only bus stops and stations specified by the organiser.
  7. Getting on and off the bus can take place only at the bus stops or stations specified in the timetable.
  8. The carrier and operator is obliged to disclose to the public, as is customary, the current pricelist or ticket tariff, and also there should be an excerpt from the pricelist and ticket tariff in any means of transport.
  9. The inspection of documents concerning transport of passengers and luggage may be made by the carrier or organiser of public transport, or a person authorised with an identifier put in a visible place. 2)
  10. Passengers, vehicle drivers, persons inspecting the transport documents and traffic control personnel are obliged to comply with these rules.
  11. The carrier and operator is obligated to put in the vehicle in a place visible to the passengers the information concerning the applicable provisions of law as well as the information with the address to which passengers should direct complaints and requests due to non-performance or improper performance of the contract of transport by the carrier, and the driver of the vehicle should have a visible identifier.

Chapter 2.


Article 2

Getting on and getting off the bus is allowed only at the properly marked stops after a complete stop.

Article 3

  1. The fare (travel charge) is paid by the passenger by purchasing the appropriate ticket or meeting the established by the carrier or organiser of public transport access conditions to the means of transport. 2)
  2. The passenger is obliged to observe the rules for ticket prices and other charges, entitlements to free travel and discount travel and tariff regulations applicable in the carrier`s or organiser`s terms and conditions. 2)
  3. Passengers:
    1. can get on the bus and get off the bus using the doors designed for this purpose, appropriately marked by a carrier (entrance, exit),
    2. occupying the standing places should use the handrails during travel,
    3. intending to get off the bus at the stop marked “on request” shall notify the vehicle driver by pressing the appropriately labelled button, and the passengers intending to get on the bus at such a bus stop should inform about it by raising their hand, and the above mentioned steps should be taken by the passenger at the time ensuring safe stopping of the vehicle at the bus stop,
    4. while getting on, staying in the vehicle and getting off, the passengers should follow the order information placed by the carrier,
    5. should not: take a place near the bus driver so that they should not limit the visibility, talk to him and hinder the driver driving the bus.
  4. The passenger who will take the seat marked “for a disabled person” or “for a person with a child in arms,” ​​if she/he is not entitled to take this seat, is obliged to leave it in case such a person wants to take it.
  5. In the vehicles equipped with low-floor platform for travellers with disabilities moving in a wheelchair, the passenger should enable such persons to put the wheelchair in a designated place.
  6. The child in a perambulator transported in the vehicle should be secured with safety belts which prevent it from falling down. In the absence of such protection, the child should be removed from the perambulator.
  7. The passenger who will find an item lost in the vehicle should give this item to the vehicle's driver, who is obligated to give it to a place for Lost & Found whose address should be included in the passenger information placed inside the vehicle.

Article 4

The passengers are not allowed to:

  1. get on and get off the bus after the signal of departure,
  2. stand on the steps or the external parts of the vehicle,
  3. open the door of the bus during the travel,
  4. make the bus dirty or damage its devices and equipment,
  5. lean out of the bus and lean against the door during the travel,
  6. eat food that may dirt other passengers or the inside of the vehicle,
  7. play musical instruments, use radios or disturb the peace in some other way in the vehicle,
  8. smoke cigarettes, consume alcoholic beverages in the vehicle,
  9. throw any objects from the vehicle during the travel or stoppage,
  10. conduct any fundraising or any things except where the organiser has the appropriate authorisation,
  11. enter the vehicle wearing roller blades or roller skates,
  12. perform operations which may expose other passengers to damage or injury,
  13. perform other activities prohibited in public places.
  14. The bus driver:
    1. immediately after the completion of the actions concerning the change of the direction of travel at the final bus stop and after leaving the vehicle by passengers is obliged to come to a bus stop in order to allow the waiting at the initial bus stop passengers to take seats on the bus,
    2. is obliged to stop the vehicle only at the stops or stations specified in the timetable if:
      • the passenger signals that she/he would like to get off by pressing the appropriately labelled button in the vehicle.
      • while approaching the bus stop, he/she notices the presence of people waiting for a bus,
    3. has the right to refuse to carry persons under the influence of alcohol, who could dirty other passengers and the vehicle, behaving aggressively or posing a significant threat to other passengers,
    4. may call in special cases, the Police or Municipal Security Guard Services for the intervention or change the route to the nearest Police Station or the Municipal Security Guard Services Station.
    5. should not while driving carry on conversations, eat meals, smoke cigarettes and sell tickets.

Chapter 3.


Article 6.

  1. The passenger is responsible for the damage to the vehicle or other communication devices caused due to his/her own fault. 2)
  2. For the change of route or stopping the vehicle without a valid reason, the passenger is obliged to pay an additional charge in the amount provided for in the transport tariff. 2)

Article 7.

The carrier and operator are responsible for damage suffered by the passengers, and resulting from the condition of the vehicles. The passenger may inform the vehicle's driver about the damage caused in this vehicle.

Chapter 4.


Article 8.

  1. Passengers can transport animals and luggage in vehicles if there such a possibility so that they should not hinder the passage and expose to danger of dirtying clothes of other passengers, and should not limit the visibility of the vehicle's driver, and also should not endanger the safety of traffic.
  2. In justified cases, especially when there is a large number of passengers, the driver may refuse to carry the luggage of dimensions or weight which can pose a potential problem to the passengers and which could be carried to or from the vehicle by the passenger with the help of others - not applicable in case of prams and wheelchairs.
  3. The carriage of bicycles inside the vehicle is possible when the bicycle is freely carried and placed inside the bus. The carriage of bicycles in places intended for the carriage of wheelchairs and prams, marked with appropriate pictograms is possible if the place is not occupied. If a disabled person in a wheelchair or a person with a pram has boarded the bus, the passenger with the bike is obliged to move over, and if there is no possibility to safely place the bicycle inside the bus, he/she should leave the vehicle. The provisions of paragraph 1 shall apply accordingly.
  4. The dogs may be carried inside the vehicle provided they have muzzles and are kept on a leash. Other animals must be placed in baskets, cages, etc., in a manner that protects against the injury.
  5. A person transporting a dog is obliged during the ride to have a valid certificate confirming the vaccination of the dog against rabies.
  6. The passenger should take care of hand luggage and animals that are carried with him/her in the vehicle. The carrier is responsible for hand luggage and animals only in cases where the damage was caused due to the fault of the carrier. 2)
  7. The passenger assumes full responsibility for any damage and pollution caused by the transport of his/her animals, luggage and a bike. 1)

Article 9

  1. The passengers is responsible for the dirtying of the vehicle or damage to its facilities and equipment and for damage or injury sustained by other passengers (e.g. biting by a dog) arising in connection with the carriage of luggage or animals. 2)
  2. The luggage and animals are not allowed to be placed on the seats.

Article 10

The passengers are not allowed to carry the following on the bus:

  1. objects that could injure other passengers or may damage or dirty the vehicle (e.g. sharp tools like saws, scythes or open vessels with lubricants, paints, etc.),
  2. objects that are smelly, flammable, explosive, corrosive, radioactive, toxic and other hazardous materials,
  3. animals that could pose a threat to safety and order, especially large dogs without a muzzle,
  4. in case of failure to follow the regulations referred to in paragraph 1, 2 and 3 - a bus driver may refuse to transport a passenger.

Chapter 5.


Article 11

  1. The control of carriers in respect of documents relating to the performance of municipal regular passenger transport in the public transport can be exercised by:
    1. organiser, or a person authorised by him/her,
    2. Police officers,
    3. Road Transport Inspectors,
    4. Municipal Security Guard officers.
  2. The passengers not complying with order regulations in respect of the document control of passengers and luggage transport is subject to the penalty referred to in Chapter 10 A of the Act of Transport Law. 2)
  3. In matters not covered by these Regulations and the claims under the contract concerning the passenger transport, the provisions of the Civil Code of the Transport Law of 15 November 1984 (that is Journal of Laws Dz. U. of 2000, No. 50, item 601, as amended), together with implementing provisions and the Act of 16 December 2010 on the Public Transport shall apply.

1)  It was declared null and void with the judgment on 07.10.2014 Provincial Administrative Court in Kielce, file ref. number II SA/Ke 439/14

2) These regulations - were declared null and void with the judgment of the Provincial Administrative Court in Kielce of 10.12.2014 (file ref. number II SA/Ke 836/14)

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